Privacy Policy

Effective Date: January 1, 2026

VK1 Call (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you provide when using our website, https://vk1call.com (“Website”). This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

Information We Collect

Information You Voluntarily Provide

We collect personal information that you choose to provide, including when you:

Request emergency restoration services
Complete a contact or estimate request form
Call our office
Send us an email
Subscribe to our email communications

This information may include:

Name
Email address
Phone number
Property address
Insurance information you voluntarily provide
Details regarding your service request
Any other information you choose to submit
Information Collected Automatically

When you visit our Website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Pages viewed
Date and time of visits
Referring website
Approximate geographic location
Website usage information
Cookies and Similar Technologies

Our Website uses cookies and similar tracking technologies to improve functionality, measure website performance, and better understand visitor interactions.

These cookies may include:

Essential website cookies
Performance cookies
Analytics cookies
Advertising and remarketing cookies

You may manage your cookie preferences through our cookie consent banner or your browser settings.

Google Analytics

We use Google Analytics to understand how visitors use our Website. Google Analytics collects information such as pages visited, time spent on the Website, and general usage trends.

Google Analytics may collect information through cookies and similar technologies. You can learn more about Google’s privacy practices by visiting Google’s Privacy Policy.

Google Tag Manager

We use Google Tag Manager to manage website tags and marketing technologies. Google Tag Manager itself does not collect personal information but facilitates the deployment of analytics and advertising tags used on our Website.

Meta Pixel

Our Website uses the Meta Pixel to help measure advertising effectiveness and improve our marketing campaigns.

The Meta Pixel may collect information regarding your interactions with our Website and may associate that information with your Meta account in accordance with Meta’s privacy practices.

Call Tracking

To improve customer service and marketing effectiveness, we may use call tracking technology.

If you call a phone number displayed on our Website, information about the call—including the date, time, duration, and referring source—may be collected. Calls may also be monitored or recorded where permitted by applicable law for quality assurance and training purposes.

Google reCAPTCHA

We use Google reCAPTCHA to help protect our Website from spam, automated abuse, and malicious activity.

reCAPTCHA analyzes certain information, including IP address, mouse movements, browser information, and other technical data. Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.

Email Communications

If you subscribe to our emails or provide your email address, we may send you updates, newsletters, promotions, or information regarding our services.

We use Mailchimp to manage our email communications. Mailchimp may process your personal information on our behalf in accordance with its own privacy practices.

You may unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link included in our emails.

How We Use Your Information

We may use your information to:

Respond to inquiries
Schedule inspections and restoration services
Provide estimates
Communicate regarding your project
Improve our Website
Analyze Website performance
Improve our advertising campaigns
Send requested communications
Comply with legal obligations
Prevent fraud and protect Website security
Sharing of Information

We do not sell your personal information.

We may share information with trusted service providers that assist us in operating our business, including:

Website hosting providers
Analytics providers
Marketing providers
Email service providers
Call tracking providers
Technology vendors

These providers may access personal information only as necessary to perform services on our behalf.

We may also disclose information when required by law or to protect our legal rights.

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Although we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Rights

Depending on your state of residence, you may have rights regarding your personal information, including the right to:

Request access to personal information we maintain
Request correction of inaccurate information
Request deletion of eligible personal information
Request information regarding our data practices

To exercise these rights, please contact us using the contact information provided on our Website.

Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Children’s Privacy

Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. Any updates will be posted on this page with a revised Effective Date.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us through the contact information provided on our Website.